“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Nov-24 | Dec -24 | Jan-25 | |
| No. of responses | 90 | 78 | 44 |
| No. of appointments | 6469 | 4608 | 4874 |
| Response rate | 1.4% | 1.7% | 1% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 94% | 94% | 89% |