“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Sept-24 | Oct-24 | Nov-24 | |
| No. of responses | 264 | 358 | 90 |
| No. of appointments | 4431 | 6398 | 6469 |
| Response rate | 6% | 5.6% | 1.4% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 95% | 95% | 94% |