“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Apr-25 | May-25 | Jun-25 | |
| No. of responses | 74 | 89 | 81 |
| No. of appointments | 3684 | 4990 | 4278 |
| Response rate | 2% | 1.8% | 1.9% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 92% | 93% | 93% |