University Medical Services
The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.
|Reception & Appointments 01603 251600||Occupational Health www.umsoccupationalhealth.co.uk|
|Secretaries 01603 251601||Occupational Health 01603 592174|
|Email firstname.lastname@example.org||UEA Boots Pharmacy (campus) 01603 505629|
|Fax 01603 506579||UEA Dentist 01603 592173|
Usual Opening Hours
|Tuesday||08:30-20:00** Routine pre-booked appointments only, after 6.30pm|| |
|Saturday||08:30-12:00** Limited service - see details below|| |
Easter Opening Hours: We remain open on BH Friday 10-April and BH Monday 13-April-2020
Coronavirus (COVID19) & Our Services
We are constantly having to adapt/change our services due to the progression of the coronavirus situation. We continue to remain open, although staffing levels may be reduced due to isolation.
We are operating phone consultation appointments for all of our patients and if you need any medication, we can send a prescription electronically to any pharmacy - just have the name of the pharmacy and the postcode ready.
If you have been advised to attend the medical centre for a face-to-face appointment you will need to wait outside the building, phone 251600 when you arrive and let the receptionist know you are here. The clinician will then phone you when they are ready to see you and meet you at a specific entrance. Please do not just walk into the medical centre.
We are trying to continue to deliver NHS services the best we can in this situation, whilst protecting our staff and our patients.
Our phone lines are incredibly busy at the moment but please bear with us; we will try and answer your call as soon as possible.
Please DO NOT coming into the medical centre if you have any of the following;
- sore throat
- shortness of breath
- runny nose
- ear ache
- sinus congestion
ALL doctor appointments (pre-booked routine and same day urgent) will be via telephone consultation. The doctor will phone you. Do not come into the medical centre. If the doctor feels you need to be seen in person, they will arrange this for you.
Some nurse appointments will be via telephone - we will be in contact with you (via SMS text or phone call or email) advising you if your nurse appointment has been changed to a telephone consultation. The nurse will phone you. Blood tests will continue as normal but if you have any COVID symptoms you must not come into the practice and the appointment will need to be deferred.
If you need a prescription - order online or speak to us over the phone rather than coming in. We can arrange for prescriptions to be sent electronically to any pharmacy in England (please have the postcode and name of pharmacy to hand for us to do this)
For further information on coronavirus, information about NHS 111, self-isolation guidance, guidance for household contacts etc, click here: Coronavirus - Latest News
Thank you for your understanding and patience during this unprecedented time.
Appointments - Keep it or cancel it!
"Keep it or cancel it! Don't waste it!" Have you ever wondered why it can be difficult to get an appointment with a GP/Nurse? Last month, 264 people failed to attend their booked appointment! This is equal to 44 hours of wasted appointments!!! This is such a waste of NHS time and appointments are in high demand. PLEASE...if you cannot make your appointment - cancel it!
Out of Hours
Telephone number: 111
111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a
day, 7 days a week, 365 days a year. When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting www.nhs.uk/111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Student health apps for your mobile phone developed by ESC, give fast access to reliable health information on over 125 physical and mental health topics. Click here for further information and to download
is a new voluntary service directory, set up specifically for local people to search and access a wide range of health, care and support services in the Norwich locality. Visit their website for details www.yournorwich.org
*Please note: Weekdays (excluding Tuesdays) doors close at 6pm. Phone lines remain open until 6.30pm for emergencies.
**Please note - this is a limited service on a Saturday morning for routine (non-urgent) pre-booked appointments. If you do not have an appointment and you feel your problem is urgent, please call NHS 111 service (see out of hours details below). Alternatively, visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500. Bus number 25 from the UEA.
When we are closed, phone NHS 111 for out-of-hours medical assistance, or visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500 www.norwichwalkincentre.co.uk
(Site updated 09/04/2020)