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University Medical Services

The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.

Reception & Appointments  01603 251600
Secretaries  01603 251601
Fax  01603 506579
UEA Boots Pharmacy (campus)  01603 505629
UEA Dentist  01603 592173

Usual Opening Hours

Tuesday08:30-20:00** Routine pre-booked appointments only, after 6.30pm 
Saturday08:30-12:00** Limited service, pre-booked phone consultations only 

Bank Holiday Weekend (22-25th May)

We will be closed on Fri 22-May-20 at 18:30hrs and will reopen on Tue 26-May-20 at 08:00hrs.  If you need medical assistance whilst we are closed, phone the out of hours service; NHS 111.

Out of Hours

Telephone number: 111223794
111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a day, 7 days a week, 365 days a year.  When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Coronavirus (COVID19)

We are constantly having to adapt/change our services due to the progression of the coronavirus situation.  We continue to remain open, although staffing levels may be reduced due to isolation. 

Our phone lines are very busy at the moment but please bear with us; we will try and answer your call as soon as possible. 

Please DO NOT come to the medical centre if you have a cough, sore throat, fever, shortness or breath, runny nose, ear ache of sinus congestion.  We are trying to continue to delivery NHS services the best we can in this situation, whilst protecting our staff and our patients. 


All doctor appointments (pre-booked and urgent same day) will be via telephone consultation.  The doctor will call you at the time of your appointment.  If they then feel you need to be seen in person, they will arrange this for you. 

Some nurse appointments will be via telephone - reception will advise you on booking.  If you physically need to be seen by a nurse ie; dressing, blood test, immunisation etc then you will be a booked a face-to-face appointment. 

If you are attending for a face-to-face appointment, let reception know when you arrive by phoning 01603 251600 or pressing the intercom at the front door.  You will be asked to wait outside and when the clinician is ready to see you, they will meet you at a specific entrance.  


If you need a prescription, give us a ring.  We can arrange for prescriptions to be send electronically to any pharmacy (please have the postcode and name of pharmacy to hand for us to do this).   

Further information on Coronavirus, information about NHS111, self-isolation guidance for household contacts etc - click here for details: 

Keep well and  safe, be kind and thank you for your understanding and patience during this unprecedented time. 

Appointments - Keep it or cancel it!

"Keep it or cancel it!  Don't waste it!"  Have you ever wondered why it can be difficult to get an appointment with a GP/Nurse?  Last month, 264 people failed to attend their booked appointment!  This is equal to 44 hours of wasted appointments!!! This is such a waste of NHS time and appointments are in high demand.  PLEASE...if you cannot make your appointment - cancel it! 

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*Please note: Weekdays (excluding Tuesdays) doors close at 6pm.  Phone lines remain open until 6.30pm for emergencies.

**Please note - this is a limited service on a Saturday morning for routine (non-urgent) pre-booked appointments.  If you do not have an appointment and you feel your problem is urgent, please call NHS 111 service (see out of hours details below).  Alternatively, visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500.  Bus number 25 from the UEA.

When we are closed, phone NHS 111 for out-of-hours medical assistance, or visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500 

(Site updated 29/05/2020)
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