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CORONAVIRUS: If you are unwell with symptoms of coronavirus or been in contact with someone who has symptoms or is in isolation, DO NOT visit a GP surgery, community pharmacy or hospital.  Visit, stay indoors and avoid close contact with other people.  Click here for further information...

University Medical Services

The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.

Reception & Appointments  01603 251600Occupational Health
Secretaries  01603 251601Occupational Health  01603 592174
Email  umsuea@nhs.netUEA Boots Pharmacy (campus)  01603 505629
Fax  01603 506579UEA Dentist  01603 592173

Usual Opening Hours

Tuesday08:30-20:00** Routine pre-booked appointments only, after 6.30pm 
Saturday08:30-12:00** Limited service - see details below 

Easter Opening Hours: We remain open on BH Friday 10-April and BH Monday 13-April-2020

Coronavirus (COVID19) & Our Services 

We are constantly having to adapt/change our services due to the progression of the coronavirus situation.  We continue to remain open, although staffing levels may be reduced due to isolation.  

We are operating phone consultation appointments for all of our patients and if you need any medication, we can send a prescription electronically to any pharmacy - just have the name of the pharmacy and the postcode ready.  

If you have been advised to attend the medical centre for a face-to-face appointment you will need to wait outside the building, phone 251600 when you arrive and let the receptionist know you are here.  The clinician will then phone you when they are ready to see you and meet you at a specific entrance.  Please do not just walk into the medical centre. 

We are trying to continue to deliver NHS services the best we can in this situation, whilst protecting our staff and our patients. 

Our phone lines are incredibly busy at the moment but please bear with us; we will try and answer your call as soon as possible.

Please DO NOT coming into the medical centre if you have any of the following; 

  • cough
  • sore throat
  • fever
  • shortness of breath
  • runny nose
  • ear ache
  • sinus congestion


ALL doctor appointments (pre-booked routine and same day urgent) will be via telephone consultation.  The doctor will phone you.  Do not come into the medical centre.  If the doctor feels you need to be seen in person, they will arrange this for you. 


Some nurse appointments will be via telephone - we will be in contact with you (via SMS text or phone call or email) advising you if your nurse appointment has been changed to a telephone consultation.  The nurse will phone you.  Blood tests will continue as normal but if you have any COVID symptoms you must not come into the practice and the appointment will need to be deferred. 


If you need a prescription - order online or speak to us over the phone rather than coming in.  We can arrange for prescriptions to be sent electronically to any pharmacy in England (please have the postcode and name of pharmacy to hand for us to do this)

For further information on coronavirus, information about NHS 111, self-isolation guidance, guidance for household contacts etc, click here: Coronavirus - Latest News   

Thank you for your understanding and patience during this unprecedented time.

Updated: 09.04.20

Appointments - Keep it or cancel it!

"Keep it or cancel it!  Don't waste it!"  Have you ever wondered why it can be difficult to get an appointment with a GP/Nurse?  Last month, 264 people failed to attend their booked appointment!  This is equal to 44 hours of wasted appointments!!! This is such a waste of NHS time and appointments are in high demand.  PLEASE...if you cannot make your appointment - cancel it! 

Out of Hours

Telephone number: 111
111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a223794 day, 7 days a week, 365 days a year.  When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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*Please note: Weekdays (excluding Tuesdays) doors close at 6pm.  Phone lines remain open until 6.30pm for emergencies.

**Please note - this is a limited service on a Saturday morning for routine (non-urgent) pre-booked appointments.  If you do not have an appointment and you feel your problem is urgent, please call NHS 111 service (see out of hours details below).  Alternatively, visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500.  Bus number 25 from the UEA.

When we are closed, phone NHS 111 for out-of-hours medical assistance, or visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500 

(Site updated 09/04/2020)
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