Appointments

Please note: we do not conduct email consultations and will not be able to assist with medical problems by email, unless the doctor has specifically requested information from you by email.  If you are a patient and have a query or concern regarding your healthcare, please make an appointment by phoning 01603 251600 or use Patient Access (click on link above)

Please note: Ante-natal appointments & blood tests - Please call reception to book, as special clinics are arranged for these. Please do not book into any other clinic for these appointments as they will need to be re-arranged.

Doctor Appointments

Routine appointments are booked at 10 minute intervals. In special circumstances 20 minute appointments are available. Please tell the receptionist if you think you need a 20 minute appointment. 

Telephone Appointments

You can also book a telephone appointment with a doctor or nurse - when you call to book an appointment, please ask the receptionist for more details. These are 5 minute appointments. 

Text Message Appointment Reminder Service

We operate an appointment reminder service in the form of a text message to your mobile phone where you should receive a text up to 24 hours before, with your appointment details on.  If we have your mobile number already, you will automatically be registered to receive these text messages but, if you would prefer to opt out of these reminders, please let us know so we can exclude you from this service.

Urgent Doctor

This service is for URGENT medical problems - problems that can not wait for the next available routine doctor appointment. Only the urgent problem will be dealt with during the consultation - any other issues will need a separate routine appointment.

This service runs every weekday on a 'walk in and wait' basis and sometimes patients with very urgent problems may need to be seen before you. 

Occasionally the doctor may be called out in an emergency, thereby increasing the waiting time to be seen. 

Access the online appointment system

Appointments

Not all nurse clinics are available to book online therefore you may need to call 01603 251600 to book.

Nursing Service 'Book on Day' Clinics

Every morning and afternoon, Monday - Friday.  To book one of these appointments, you need to phone on the day.  These are 10 minute appointments. 

• Emergency contraception
• Cystitis (urine infection)
• Sore throats, headaches, colds and flu
• Cuts and grazes
• Bone injuries and sprains
• Hayfever, bites and stings
• Diarrhoea and vomiting
• Burns and scolds
• Rashes
• Worsening asthma
• Support and advice

Nurse Appointments A (pre-bookable)

Available daily at various times.  For certain conditions, patients are encouraged to book an appointment (this reduces possible waiting times).  These are 10 minute appointments.

• Emergency contraception
• Repeat contraceptive pills
• Contraceptive injections
• Routine immunisations
• Hayfever
• Wound dressings
• Suture/clip removals 

Nurse Appointments B - Sexual Health

This service is available most days to all MALE and FEMALE registered patients.  All our services are confidential, non-judgemental and open to all.  We can offer support, advice and STI (sexually transmitted infection) screening.   These are 15 minute appointments. 

• Contraceptive advice
• Contraception - all methods
• Emergency contraception 
• Cervical smears
• Hepatitis B vaccinations for men who have sex with men
• Testing for most sexually transmitted infections and guidance for those requiring further testing
• Treatment for STIs
• Safer sex advice 
• HIV testing and advice
• Chlamydia testing for men and women
• Any other issues related to sexual health 

Health Care Assistant

This service is available most days, at various times, Monday - Friday.  These are 10 minute appointments.

• Wound dressings
• Suture/clip removals
• Health checks
• Lifestyle advice
• Blood pressure checks
• Weight monitoring
• CVD checks
• Diabetic reviews
• Seasonal flu vaccines

Specialised Nurse Clinics

• Travel clinics
• Asthma clinic
• Cervical Smear clinics 
• Phlebotomy (blood taking) clinics

Access the online appointment system

Online Patient Record Access

Patients aged 16 years old and over can now apply to have access to view, export or print, some of the coded information held in their own medical record.  This access is subject to stringent ID checks and information may be withheld where appropriate.

If you would like access to online services, please speak to a receptionist in person.

Parents may request access to their childs record until their eleventh birthday, when access to the childs medical record will then be retracted.  For those aged between 11-15 years old (inclusive), online access is not available.

Access the online appointment system

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  We would appreciate at least 24 hours notice to cancel any appointment, but you can cancel at any time.

You can cancel your appointment in any one of the following ways:

• Phone: 01603 251600

• SMS message: If you have received a text message reminder about your appointment, follow the instructions on the text to cancel

• Online: Access the online appointment system (you need to be signed up to this if you are not already)

IAS Service (Improved Access Service - Norwich Pilot)

The UEA Medical Centre has agreed to take part in a national initiative to provide additional routine appointments for patients across the Norwich area.  These appointments are not provided by the UEA Medical Centre staff, but by an external provider. 

These appointments available are limited, but will be provided during early evenings on weekdays and Saturday mornings.  

Unfortunately, they are currently only offered at Lionwood Medical Practice which is located on the other side of the city and therefore more accessible for patients with their own transport.  Click here to view map location.

These appointments are for routine medical issues (not urgent) and may be undertaken by either a doctor or nurse practitioner.  Please be absolutely clear to the receptionist when booking if you think that your medical issue is something that can only be dealt with by a doctor.  The nurse practitioner will not deal with any mental health issues. 

We expect these additional appointments to start to become available for the UEA Medical Centre patients towards the end of October. 

Important information - please note: 

! We have been asked to provide a brief reason for your visit, therefore the receptionist will ask this upon booking.  

! If you have agreed to the booking of this appointment, you are aware the external provider will need to view your medical record during the consultation, therefore you have agreed to share your medical record information with them.  

If you have any problems or dissatisfaction when attending for one of these appointments, please let us know as we are keen to get feedback - either positive or negative.  Please email umsuea@nhs.net and put the term 'IAS comment' in the subject line.